Bookings & Cancellations


Bookings can be done via our Tour Desk teams or Destination Services representatives only.


  1. Cancellation charge 20%. Cancellation within 24 hours of tour departure or no show will not be refundable. In case of sickness, please present your medical certificate as a supporting document.
  2. In case of refund by credit card, the money will be credited to your credit card account around 30-45 days.


Our terms and conditions (including the privacy statement, hereinafter referred to as “Terms and Conditions”), may be amended from time to time, apply to all our services directly or indirectly (through distributors) made available online, by email or by telephone. By accessing our tariffs, using our website and/or by completing a reservation, you acknowledge and agree to have read, understood and agreed to the Terms and Conditions.

By booking any of our services you acknowledge that you have read, understand and agree to be bound by these Terms and Conditions. If you make a booking on behalf of other participants, you guarantee that you have the authority to accept and do accept these Terms and Conditions on behalf of the other participants in your party. 

These pages, the content and infrastructure of these pages, any of our tariffs and quotations and the reservation service provided are owned, operated and provided by TUI Destination Experiences (Thailand) Ltd. They are provided for your commercial use only and are strictly subject to the Terms and Conditions in the latest version, which are available on request.